How do I open an account to buy leads?
An account is automatically created when you place your first order.
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How do I log in to my account?
You can log in to your account by using the Login link on the menu of
the site where you purchased your leads. After clicking Login, a window
will pop-up asking for your user name and password. Your user name is your complete
email address (xxxxx@yyyyy.com). Your password was selected when you
initially placed your order. Both your email address and your password are case
sensitive, and must be entered exactly as they were when you placed your order.
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I've lost my password!
Your password can be sent to your email address by using the Lost Password
link on the menu of the site where you purchased your leads.
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How do I retrieve my leads?
Your leads are accessible for up to 3 months following delivery by logging
in to your account control panel. Once you are logged in, click View
& Download Your Leads. A list of your orders will be displayed. Click on
the order in question and select one of the 3 methods for viewing your leads.
The next screen will display a list of leads. If you do not see any leads on
this page, it can mean one of 2 things: 1) Leads have not been delivered to your
account - or - 2) Your selected viewing method did not include any of your
leads. In this case, click on the View All Delivered Leads link near the
top of the page.
Once your leads are listed, you can choose to download the leads to a CSV
(Comma Separated Variable) file by clicking the Click here to Download
link near the bottom of the page. A CSV file can be read by Microsoft Excel,
Works, or any text editor such as Notepad.
You can have the leads emailed to you individually. To do this, click on the Click
to View this lead link next to the lead in question. Scroll down the next
page until you see the Click to Send button. Click the button and the
lead will be sent to the email address on your account.
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How do I get a replacement for a bad lead / submit a chargeback
request?
Please review the information page for the lead type of the bad lead you have
received. It will contain information about the amount of time you have to
request a replacement, and specific conditions that must be met to be eligible
for replacement.
To request a replacement for a bad lead that you may have received, a
chargeback request must be submitted within a specific amount of time after the
lead is deposited into your account. This amount of time depends on the type of
lead purchased.
To Submit a Chargeback request, please log in to your account on the website
where you placed your order for the leads. Please remember that your user name
is your complete email address and your password was selected when you placed
your order. These fields are both case sensitive. There are 2 ways to submit a
request for replacement.
1) Click the Return a "Bad" Lead for Replacement link. Enter
the "Bad" Lead ID #, and click Search for this Lead. Please
note: some leads have more than one type of ID # attached to it. Only one of
these is the correct Lead ID #.
- or -
2) Click on View & Download Your Lead, select the order in question
and select the option to view All Leads. Click on Click to View this
lead next to the appropriate lead.
When you are viewing the lead in are attempting to return, if you see Note:
The possibility of a chargeback has expired., then that lead is no
longer eligible for replacement.
If the lead is within the eligible time frame, scroll down to the Request a
Replacement for this Leads section. Select the reasons for requesting a
replacement. Please use the other field and be specific whenever possible. When
you have filled out the form, click Submit for Replacement.
Leads submitted for replacement will be verified within 7 days of submission. If
the chargeback is accepted, you will receive a Chargeback Granted email, and a
replacement lead will be sent to your account automatically when one becomes
available. If it is denied, you will receive a Chargeback Denied email, with an
explanation as to why it was denied.
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I've placed my order, but I never received a confirmation email?
If your order was placed within normal business hours, Monday thru Friday
(PST), it is confirmed as soon as we receive Approval from either PaySystems or
Paypal. If it was placed outside of normal business hours, it will be confirmed
at the start of the next business day. Once the payment is confirmed, you will
be sent a confirmation email.
There are a number of possible explanations for not receiving a confirmation
email.
- If you've paid with a credit card through PaySystems, it normally takes
around 3 hours for your order to be confirmed. This process can take up to
24 hours. If you do not receive a confirmation email from either PaySystems
or the store where your leads were purchased within 24 hours, please contact
service@actionleads.net.
- If you've paid with your order via PayPal, you should receive a receipt
from Paypal almost instantly. If your order was placed within normal
business hours, Monday thru Friday (PST), it should be confirmed within 2
hours. If it was placed outside of normal business hours, it will be
confirmed at the start of the next business day. If you do not receive this
confirmation email within 24 hours, please contact .service@actionleads.net
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I've received my confirmation email, but where are my leads?
Lead delivery times depend on the type of lead ordered. An up to date
delivery estimate is listed on the lead type description web page where you
placed your order. Some of the factors influencing delivery times are listed
below.
- Real Time Leads are delivered as they are produced beginning
when your order is confirmed. The amount of time it takes to completely
deliver your order depends on a number of factors including current
production levels, the number of open orders and the size of your order.
- Fresh / Batched Leads are generally delivered within 36 hours of
your order being confirmed. This also depends on production levels and
current number of open orders.
- Aged Leads are generally delivered within 24 hours if they are
available.
If you are concerned about the delivery time of your order, please contact seriousleads@teamleadsupport.comt
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