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Customer Testimonials:

In July of 2011, I found myself in a very serious situation. I had hit bottom financially, was burdened with 6 figures of debt, totally stressed out with no money in the bank and finding it difficult to put food on the table. As a single mom of three I knew that something had to change! Through what I feel was an absolute miracle, I found a way to start a home-based business! Following direction every step of the way, I became a 6 figure income earner in 6 months, paid off over $110,000 of debt, been able to give to local needs and wonderful missions around the world and we don't recognize our lives today! In witnessing the results I have had, now my kids are following in my footsteps to have success in their own businesses with our Company. We are all using this Advertising and having Great RESULTS and love the Customer Service provided by this amazing Company. I highly recommend this advertising and experience results in growing your business.

Dianne M.

diane family
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Thanks so much! In case you didn't know, the leads we are getting are just AWESOME!!! We are setting appointments everyday and enrolling new customers and business partners into our business! We are all so excited! Since this is the first time we have done something this big as a group, I really did not know what to expect. I was a little concerned that we would not get through 1000 leads in one month, but at the rate we are enrolling and bringing in new business partners, we have more and more people wanting to take part in this. The response is very overwhelming and we are all looking forward to a long lasting working relationship with your company!

Cathy B.
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We are having some really good success with the leads...

Lynn T.
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Great fast service as usual.

Dennis D.




Frequently Asked Questions


Support

Orders and Billing Inquiries

Using Your Back Office

About Our Leads



Support

How can I reach customer support?

Due to the influx of calls to our office, we are only offering support via email for now. You can email support at dfi@leadcustomerservice.com and we'll respond within 48 business hours. If your question is a highly technical or sensitive one which requires a phone call, we will have someone contact you personally at the phone number you provide in your email.

Our support team will be monitoring emails regularly Monday-Friday. (We don't monitor emails on weekends and holidays.)

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Orders and Billing Inquiries

I've lost my password!

Click here to retrieve your password.

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I'm trying to use a coupon code, but it's saying it's an "Invalid Coupon". What's going on?

A couple of things could be responsible here

Our coupon codes are case-sensitive, so first make sure that the code is typed in EXACTLY as shown on your system website or on the email you received. (Make sure there aren't any extra spaces added or missing dashes, etc.)

If the coupon code is typed in correctly, but it is still coming up as invalid, then the system recognizes that you have attempted to use this coupon before. If you did not complete your order when you first attempted to use the coupon, and have not yet taken advantage of this discount, please contact your friendly Customer Support team for an alternative code.

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I have received my confirmation email, but where are my leads?

Lead delivery time varies depending on the type of lead ordered, payment processing time, our current production volume, and the amount of currently open orders. Most leads are delivered anywhere from immediately, to within a few business days.

For specific information about the delivery time of your leads, please check the lead description page for the type of lead you have ordered.

If you are concerned about the delivery time of your order, please contact Customer Support.

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Why don't I see this lead store's name show up on my credit card as the merchant when I order leads?

Well...that's a complicated question to answer. Without going in to a long, boring explanation of how the international banking conglomerate works...let's just say that this lead store is part of a family of cool lead stores that operates under the umbrella of a parent company. It just makes things real convenient for us to use a single payment processor for all of our stores.

Right now, that payment processor shows up on your credit card statement as "G&B Marketing Inc."

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How do I update credit card information?

After your order is placed there is no option through the website to update your credit card information. Simply cancel your auto-ship and place a new order with your new credit card, or contact customer support with your new credit card information.

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Using Your Back Office

How do I log in to my account?

Click on the Login link at the top of the page or go to the Home page and login where it says "Returning Customers View and Download Your Leads" Your user name is your complete email address (xxxxx@yyyyy.com). Your password was selected when you initially placed your order. Both your email address and your password are cAsE sensitive.

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Can I pause and un-pause my lead order?

Absolutely! Click Here for a short tutorial that shows you exactly how to pause/restart your leads.

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How do I change how many leads I receive per day?

After your order is placed there is no option through the website to change the daily delivery of an order already in progress. Please contact customer support with your request.

Lead delivery may vary each day depending on the type of lead ordered, our current production volume, and the amount of currently open orders.

Most real time leads have the option to select how many leads are received each day during checkout. Batch leads (fresh leads and aged leads) are usually delivered as soon as they are available after you place your order.

Please note: The % you select is the maximum amount of leads that you are likely to receive each day, but we cannot guarantee daily delivery amounts.  Actual daily delivery will depend on the lead type and supply of the leads each day.  We are continually working to meet your maximum amount requested each day. 

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What is Auto-Ship?

Auto-ship is a recurring order. When you place a new order you will be given the option to select auto-ship during checkout. Your auto-ship will be delivered in the time frame you have chosen (once a month, every week, every other week, etc). You will receive the same order and price as your first order. There is no contract or obligation to stay on auto-ship. You may cancel at any time.

"Once a month auto-ship" processes exactly every 30 days, so you may not receive your order on exactly the same day each month, depending on the length of the previous month (Example: February has 28-29 days so the following month your auto-ship will process a few days earlier).

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My next Auto-Ship order is about to reopen, and I am not ready for it. What can I do?

You can place your autoship order 'on hold', meaning that it will not reopen on the scheduled date.  The order will remain on hold until you 'Activate' it yourself. 

To do this, login to your leads customer account and click on the Autoship Manager section.  Next to each active autoship order you will see the "Hold Order" link.

To restart, simply return to this page and the top link will now say 'Activate'. 

If you need to close your autoship order you can do this from that section as well, by selecting "Cancel Order".

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How do I change my email address and other account information?

Login to your account.

Click on Update My Account Settings (link is towards the bottom of the page in the customer control panel)

Change any information such as name, email, address, password, business association, and email notifications.

Click on Update My Settings at the bottom of the page.

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About Our Leads

How many times are your leads sold?

If you purchase our Exclusive Leads, these will be sold to you and ONLY you. All of our other leads will be sold to you and up to two other people in different businesses.

All of our other leads will be sold to you and up to two other people in different businesses.

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Why should I buy leads from your store?

Simple! We are committed to getting you the best leads, for the best price in the industry. And if you do get a bad lead from us, we have an incredibly generous replacement policy, which you can access straight from your own Contact Manager! To top it all off, we have a great Customer Support team that is dedicated to keeping our customers happy.

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