Q & A
- How do I open an account to buy leads?
- How do I log in to my account?
- I've lost my password!
- How do I retrieve my leads?
- What is "Autoship"?
- How do I change, hold, or cancel an Autoship order?
- How do I update credit card information?
- How do I change how many leads I receive per day?
- How do I change my email address and other account information?
- What is a "CSV" file?
- When I download my leads I cannot see all of the information / information is missing!
- How do I get a replacement for a bad lead / submit a chargeback request?
- I've placed my order, but I never received a confirmation email?
- I've received my confirmation email, but where are my leads?
How do I open an account to buy leads?
An account is automatically created when you place your first order.
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How do I log in to my account?
Click on the Login link at the top of the page or go to the Home page and login where it says "Returning Customers View and Download Your Leads"
Your user name is your complete email address (email@example.com). Your password was selected when you initially placed your order.
Both your email address and your password are cAsE
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I've lost my password!
Click on the Login link at the top of the page. Then click on the Forget Your Login Info? link at the bottom of the next page.
- or -
On the Home Page and click on the Lost Password
link under the "Click to Log In" button.
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How do I retrieve my leads?
Note: Leads will be available in your customer account for up to 3 months after they are delivered.
Login to your account. Once you are logged in, click View
& Download Your Leads.
A list of your orders will be displayed.
• To View Leads Online:
Login to your account.
Click on **Name of Your Order Here**(Click to View Leads)
Click on Click to View / Download All Leads Delivered in this Order
Click on Click to view this lead on each lead
• To Download Leads To Your Computer / View as a Spreadsheet:
Login to your account. Click on Download Now next to the order you would like to receive.
Click on Save to save the file to your computer. We recommend saving the file in a folder where it will be easy to find, such as "My Documents". We also recommend re-naming each file (Example: LeadsMay07.csv). All of the files downloaded from our website have the same name "Leads.csv". If you are planning on downloading multiple orders from our website, you will need to re-name each file to tell them apart.
Click Open and the file should open in your default spreadsheet or text program such as Notepad, Word, or Excel. If the file does not open, you may need to have your spreadsheet or text program open BEFORE you click to download.
• Another Option For Downloading Your Leads:
Login to your account. Click on **Name of Your Order Here**(Click to View Leads)
Select one of the three methods for viewing your leads.
The next screen will display a list of leads.
If you do not see any leads on
this page, it can mean one of two things:
1) Leads have not been delivered to your account
- or -
2) Your selected viewing method did not include any of your leads. In this case, click on the View All Delivered Leads link near the top of the page.
Once your leads are listed, you can choose to download the leads to a CSV (Comma Separated Variable) file by clicking the Click here to Download link near the bottom of the page. A CSV file can be read by Microsoft Excel, Works, or any text editor such as Word or Notepad. If you are using Notepad to view your leads, you may want to select "Tab" format.
You can have the leads emailed to you individually. To do this, click on the Click
to View this lead link next to the lead in question. Scroll down the next
page until you see the Click to Send button. Click the button and the
lead will be sent to the email address on your account.
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What is "Autoship"?
Autoship is a recurring order.
When you place a new order you will be given the option to select autoship during checkout. Your autoship will be delivered in the time frame you have chosen (once a month, every week, every other week, etc). You will receive the same order and price as your first order. There is no contract or obligation to stay on autoship. You may cancel at any time.
Note: Coupon discounts may not apply on recurring orders.
Paypal orders cannot be on autoship.
"Once a month autoship" processes exactly every 30 days, so you may not receive your order on exactly the same day each month, depending on the length of the previous month (Example: February has 28-29 days so the following month your autoship will process a few days earlier).
How do I change, hold, or cancel an Autoship?
To place your autoship on hold or cancel, login to your account. Click on Autoship Manager then Hold Order or Cancel Order.
If your order is placed on hold, it will stay on hold until you return to your Autoship Manager and click on Activate Order. When you click on Activate Order you will be given the option whether to start your order immediately or within 3 days.
To change the frequency in which you receive your autoship login to your account. Click on View Your Order Invoice History. Select how often you would like to receive your autoship then click on Change.
*Note: Changes to your autoship settings will not affect the delivery of leads for an order that is already in progress. If you wish to make changes to an order that is already in progress please contact customer support.
If you would like to change the type of lead you are receiving on autoship, you must cancel your autoship order and place an entirely new order through the website.
How do I update credit card information?
After your order is placed there is no option through the website to update your credit card information. Please contact customer support with your request.
How do I change how many leads I receive per day?
After your order is placed there is no option through the website to change the daily delivery of an order already in progress. Please contact customer support with your request.
Lead delivery may vary each day depending on the type of lead ordered, our current production volume, and the amount of currently open orders.
Most real time leads have the option to select how many leads are received each day. Batch leads (fresh leads and aged leads) are usually delivered as soon as they are available after you place your order, there is no daily delivery option for these leads.
How do I change my email address and other account information?
Login to your account.
Click on Update My Account Settings (link is towards the bottom of the page in the customer control panel)
Change any information such as name, email, address, password, business association, and email notifications.
Click on Update My Settings at the bottom of the page.
What is a "CSV" file?
CSV stands for Comma Separated Variable/Comma Separated Values. A CSV file can be read by Microsoft Excel, Works, or any text editor such as Word or Notepad.
When I download my leads I cannot see all of the information / information is missing!
When you download your leads, you will need to format your spreadsheet and/or make the columns wider to read all of the information.
Here are some links that may help format a spreadsheet in Excel:
How do I get a replacement for a bad lead / submit a chargeback request?
Visit the page where you order ordered your leads for the lead description, which will include details about the replacement policy for the type of lead you have ordered.
If your lead is eligible for a replacement, you may request a replacement from your customer control panel.
There are 2 ways to submit a
request for replacement.
1) Login to your account. Click the Return a "Bad" Lead for Replacement link. Enter the "Bad" Lead ID #, and click Search for this Lead.
- or -
2) Login to your account. Click on View & Download Your Leads, select the order in question and select the option to view All Leads. Click on Click to View this lead next to the appropriate lead.
When you are viewing the lead you are attempting to return, if you see Note: The possibility of a chargeback has expired, then that lead is no longer eligible for replacement.
If the lead is within the eligible time frame, scroll down to the Request a Replacement for this Leads section. Select the reasons for requesting a replacement. Please use the other field and be specific whenever possible. When you have filled out the form, click Submit for Replacement.
Leads submitted for replacement will be verified within 7 days of submission. If the chargeback is accepted, you will receive a Chargeback Granted email, and a replacement lead will be sent to your account automatically when one becomes available. If it is denied, you will receive a Chargeback Denied email, with an explanation as to why it was denied.
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I've placed my order, but I never received a confirmation email?
If your order was placed within normal business hours, Monday through Friday, it is confirmed as soon as we receive approval from either Authorize.net or Paypal. If it was placed outside of normal business hours, it will be confirmed at the start of the next business day. Once the payment is confirmed, you will be sent a confirmation email.
There are a number of possible explanations for not receiving a confirmation email.
- If you've paid with a credit card through Authorize.net, it normally takes around 3 hours for your order to be confirmed. If you do not receive a confirmation email from either Authorize.net (G&B Marketing will be on the receipt) or the store where your leads were purchased within 24 hours, please contact firstname.lastname@example.org.
- If you've paid with your order via PayPal, you should receive a receipt
from Paypal almost instantly. If your order was placed within normal
business hours, Monday thru Friday, it should be confirmed within 2
hours. If it was placed outside of normal business hours, it will be
confirmed at the start of the next business day. If you pay with an echeck in
paypal your order may be unconfirmed for up to 7 days until paymant clears.
If you are concerned about your Paypal payment, please contact email@example.com
I've received my confirmation email, but where are my leads?
Lead delivery time varies depending on the type of lead ordered, payment processing time, our current production volume, and the amount of currently open orders. Most leads are delivered anywhere from immediately, to within a few business days.
For specific information about the delivery time of your leads, please check the lead description page for the type of lead you have ordered.
If you are concerned about the delivery time of your order, please contact firstname.lastname@example.org