Fast Track Leads

Frequently Asked Questions


Support

Orders and Billing Inquiries

Lead Replacement

Using Your Back Office

About Our Leads



Support

How can I reach customer support?

Due to the influx of calls to our office, we are only offering support via email for now. You can email support at fasttrack@leadcustomerservice.com and we'll respond within 48 business hours. If your question is a highly technical or sensitive one which requires a phone call, we will have someone contact you personally at the phone number you provide in your email.

Our support team will be monitoring emails regularly Monday-Friday. (We don't monitor emails on weekends and holidays.)

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Orders and Billing Inquiries

I've lost my password!

Click here to retrieve your password.

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I'm trying to use a coupon code, but it's saying it's an "Invalid Coupon". What's going on?

A couple of things could be responsible here

Our coupon codes are case-sensitive, so first make sure that the code is typed in EXACTLY as shown on your system website or on the email you received. (Make sure there aren't any extra spaces added or missing dashes, etc.)

If the coupon code is typed in correctly, but it is still coming up as invalid, then the system recognizes that you have attempted to use this coupon before. If you did not complete your order when you first attempted to use the coupon, and have not yet taken advantage of this discount, please contact your friendly Customer Support team for an alternative code.

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I have received my confirmation email, but where are my leads?

Lead delivery time varies depending on the type of lead ordered, payment processing time, our current production volume, and the amount of currently open orders. Most leads are delivered anywhere from immediately, to within a few business days.

For specific information about the delivery time of your leads, please check the lead description page for the type of lead you have ordered.

If you are concerned about the delivery time of your order, please contact Customer Support.

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Why don't I see this lead store's name show up on my credit card as the merchant when I order leads?

Well...that's a complicated question to answer. Without going in to a long, boring explanation of how the international banking conglomerate works...let's just say that this lead store is part of a family of cool lead stores that operates under the umbrella of a parent company. It just makes things real convenient for us to use a single payment processor for all of our stores.

Right now, that payment processor shows up on your credit card statement as "G&B Marketing Inc."

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How do I update credit card information?

After your order is placed there is no option through the website to update your credit card information. Simply cancel your auto-ship and place a new order with your new credit card, or contact customer support with your new credit card information.

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Lead Replacement

What is your policy on lead replacements?

Our lead store provides you with an easy way to "never pay for a bad lead again!" You can request replacement for any bad leads right in your Contact Manager. Our Replacement Policy allows you up to 5 days from the date of receipt of the lead to submit a request for replacement.

Leads submitted for replacement will be verified within 7 days of submission. If the chargeback is accepted, you will receive a Chargeback Granted email, and a replacement lead will be sent to your account automatically when one becomes available. If it is denied, you will receive a Chargeback Denied email, with an explanation as to why it was denied.

Following are APPROVED replacement requests:
 
* Disconnected telephone  
* Wrong number  
* Located outside US & Canada  
* Information submitted by a third party (unwillingly)  
* Person claims never having requested information

Following are NON-VALID replacement requests:

  * Prospect is not interested in your business
  * Unable to reach prospect live
  * Unable to leave a voice mail message
  * Bad email address
  * Person has been contacted by someone from same company previously
  * Prospect is already involved in network marketing
* Lead was delivered over 5 days ago

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How do I request replacement for a bad lead?

Click Here for a short tutorial that shows you exactly how to request replacement of bad leads.

Around here, you'll never pay for a bad lead.

Anytime you dial a number that's disconnected...out of service...or connects you to a real live person who says that the prospect doesn't live there...that's considered a bad lead. Also, if you get connected to the right person...but they tell you that they never requested information about working from home...that's a bad lead as well.

Don't get mad. In your Contact Manager, just look for the "Rate/Return this Contact" box in the Contact Details page for that contact. Click on the link that says "Return this Business Prospect" and we'll replace that lead.

Just make sure that you ask for a replacement within 5 days after receiving the lead, OK?

Leads submitted for replacement will be verified within 7 days of submission. If the chargeback is accepted, you will receive a Chargeback Granted email, and a replacement lead will be sent to your account automatically when one becomes available. If it is denied, you will receive a Chargeback Denied email, with an explanation as to why it was denied.

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Using Your Back Office

How do I log in to my account?

Click on the Login link at the top of the page or go to the Home page and login where it says "Returning Customers View and Download Your Leads" Your user name is your complete email address (xxxxx@yyyyy.com). Your password was selected when you initially placed your order. Both your email address and your password are cAsE sensitive.

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Can I pause and un-pause my lead order?

Absolutely! Click Here for a short tutorial that shows you exactly how to pause/restart your leads.

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How do I change how many leads I receive per day?

After your order is placed there is no option through the website to change the daily delivery of an order already in progress. Please contact customer support with your request.

Lead delivery may vary each day depending on the type of lead ordered, our current production volume, and the amount of currently open orders.

Most real time leads have the option to select how many leads are received each day during checkout. Batch leads (fresh leads and aged leads) are usually delivered as soon as they are available after you place your order.

Please note: The % you select is the maximum amount of leads that you are likely to receive each day, but we cannot guarantee daily delivery amounts.  Actual daily delivery will depend on the lead type and supply of the leads each day.  We are continually working to meet your maximum amount requested each day. 

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What is Auto-Ship?

Auto-ship is a recurring order. When you place a new order you will be given the option to select auto-ship during checkout. Your auto-ship will be delivered in the time frame you have chosen (once a month, every week, every other week, etc). You will receive the same order and price as your first order. There is no contract or obligation to stay on auto-ship. You may cancel at any time.

"Once a month auto-ship" processes exactly every 30 days, so you may not receive your order on exactly the same day each month, depending on the length of the previous month (Example: February has 28-29 days so the following month your auto-ship will process a few days earlier).

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My next Auto-Ship order is about to reopen, and I am not ready for it. What can I do?

You can place your autoship order 'on hold', meaning that it will not reopen on the scheduled date.  The order will remain on hold until you 'Activate' it yourself. 

To do this, login to your leads customer account and click on the Autoship Manager section.  Next to each active autoship order you will see the "Hold Order" link.

To restart, simply return to this page and the top link will now say 'Activate'. 

If you need to close your autoship order you can do this from that section as well, by selecting "Cancel Order".

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How do I change my email address and other account information?

Login to your account.

Click on Update My Account Settings (link is towards the bottom of the page in the customer control panel)

Change any information such as name, email, address, password, business association, and email notifications.

Click on Update My Settings at the bottom of the page.

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About Our Leads

How many times are your leads sold?

If you purchase our Exclusive Leads, these will be sold to you and ONLY you. All of our other leads will be sold to you and up to two other people in different businesses.

All of our other leads will be sold to you and up to two other people in different businesses.

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Why should I buy leads from your store?

Simple! We are committed to getting you the best leads, for the best price in the industry. And if you do get a bad lead from us, we have an incredibly generous replacement policy, which you can access straight from your own Contact Manager! To top it all off, we have a great Customer Support team that is dedicated to keeping our customers happy.

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