How do I open an account to buy leads?
An account is automatically created when you place your first order.
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How do I log in to my account?
Click on the Login link at the top of the page or go to the Home page and login
where it says "Returning Customers View and Download Your Leads"
Your user name is your complete
email address (xxxxx@yyyyy.com). Your password was selected when you
initially placed your order.
Both your email address and your password are cAsE
sensitive.
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I've lost my password!
Click on the Login link at the top of the page. Then click on the Forget Your Login Info? link at the bottom of the next page.
- or -
On the Home Page and click on the Lost Password
link under the "Click to Log In" button.
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How do I retrieve my leads?
Note: Leads will be available in your customer account for up to 3 months after they are delivered.
Login to your account. Once you are logged in, click View
& Download Your Leads.
A list of your orders will be displayed.
• To View Leads Online:
Login to your account.
Click on **Name of Your Order Here**(Click to View Leads)
Click on Click to View / Download All Leads Delivered in this Order
Click on Click to view this lead on each lead
• To Download Leads To Your Computer / View as a Spreadsheet:
Login to your account. Click on Download Now next to the order you would like to receive.
Click on Save to save the file to your computer. We recommend saving the file
in a folder where it will be easy to find, such as "My Documents". We also recommend re-naming each file
(Example: LeadsMay07.csv). All of the files downloaded from our website have the same name "Leads.csv".
If you are planning on downloading multiple orders from our website, you will need to re-name each file to
tell them apart.
-or-
Click Open and the file should open in your default spreadsheet or text program such as Notepad, Word, or Excel.
If the file does not open, you may need to have your spreadsheet or text program open BEFORE you click
to download.
• Another Option For Downloading Your Leads:
Login to your account. Click on **Name of Your Order Here**(Click to View Leads)
Select one of the three methods for viewing your leads.
The next screen will display a list of leads.
If you do not see any leads on
this page, it can mean one of two things:
1) Leads have not been delivered to your
account
- or -
2) Your selected viewing method did not include any of your
leads. In this case, click on the View All Delivered Leads link near the
top of the page.
Once your leads are listed, you can choose to download the leads to a CSV
(Comma Separated Variable) file by clicking the Click here to Download
link near the bottom of the page. A CSV file can be read by Microsoft Excel,
Works, or any text editor such as Word or Notepad. If you are using Notepad to view your leads, you may want to select "Tab" format.
You can have the leads emailed to you individually. To do this, click on the Click
to View this lead link next to the lead in question. Scroll down the next
page until you see the Click to Send button. Click the button and the
lead will be sent to the email address on your account.
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What is "Autoship"?
Autoship is a recurring order.
When you place a new order you will be given the option to select autoship during checkout.
Your autoship will be delivered in the time frame you have chosen (once a month, every week, every other week, etc). You will receive the same order
and price as your first order. There is no contract or obligation to stay on autoship. You may cancel at any time.
Note: Coupon discounts may not apply on recurring orders.
Paypal orders cannot be on autoship.
"Once a month autoship" processes exactly every 30 days, so you may not receive your order on exactly the same day each month, depending
on the length of the previous month (Example: February has 28-29 days so the following month your autoship will process a few days earlier).
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How do I change, hold, or cancel an Autoship?
To place your autoship on hold or cancel, login to your account. Click on Autoship Manager then Hold Order or Cancel Order.
If your order is placed on hold, it will stay on hold until you return to your Autoship Manager and click on Activate Order.
When you click on Activate Order you will be given the option whether to start your order immediately or within 3 days.
To change the frequency in which you receive your autoship login to your account. Click on View Your Order Invoice History.
Select how often you would like to receive your autoship then click on Change.
*Note: Changes to your autoship settings will not affect the delivery of leads for an order that is already in progress.
If you wish to make changes to an order that is already in progress please contact customer support.
If you would like to change the type of lead you are receiving on autoship,
you must cancel your autoship order and place an entirely new order through the website.
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How do I update credit card information?
After your order is placed there is no option through the website to
update your credit card information. Please contact customer support with your
request.
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How do I change how many leads I receive per day?
After your order is placed there is no option through the website to change the daily delivery of an order already in progress.
Please contact customer support with your request.
Lead delivery may vary each day depending on the type of lead ordered, our current production volume,
and the amount of currently open orders.
Most real time leads have the option to select how many leads are received each day. Batch leads (fresh leads and aged leads)
are usually delivered as soon as they are available after you place your order, there is no daily delivery option for these leads.
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How do I change my email address and other account information?
Login to your account.
Click on Update My Account Settings (link is towards the bottom of the page in the customer control panel)
Change any information such as name, email, address, password, business association, and email notifications.
Click on Update My Settings at the bottom of the page.
